quarry44 wrote:But,it's in NZ now,so,whoohoo,it should be here early next week.
You won't be sorry quarry44, enjoy
quarry44 wrote:But,it's in NZ now,so,whoohoo,it should be here early next week.
RCModelReviews wrote:HK very rarely seem to send replacement parts for models that get broken in shipping or handling -- there are stories on their forums of folk waiting a year or more and still being told to wait -- while HK continues to sell the same model.
I think part of the problem is that many Chinese manufacturers simply aren't geared to sell parts -- they only sell complete models. Even if HK orders a new wing, chances are they won't be supplied because the factory only ships complete models.
It could be argued that in the name of good customer service, HK ought to take a wing from a whole model that's in stock -- but then again, they operate with razor-thin margins so that would effectively kill the profit on the next 10 sales because they'd have 75% of a model they can't sell.
As always with HK -- it's "never spend more than you can afford to lose" and the warranty is "until the product breaks".
I have no problem with that -- although I wish they'd be a little more up-front about their inability to honor the warranty they purport to offer.
This is also why I don't buy *expensive* things from HK. I can afford to be out of pocket for a few servos or lipos if they arrive broken or fail in the first few minutes of use -- but I prefer the "peace of mind" associated with buying things like gas engines, large models and other expensive items from companies that may charge more but do have a *useful* parts and warranty.
HK has its place and I still buy the vast majority of my stuff from them. However, I am smart enough to realize that every purchase is a bit of a lottery and sometimes you lose.
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